UVM Health managed 2,300+ order sets with a small team while physician hires and expansions created workflow variations that compounded into costly inconsistencies.

Using Phrase Health, they shifted from reactive firefighting to proactive optimization through reformed governance, data access, and AI-powered evidence alignment.

The combination of curated insights within Phrase Health and a revamped governance process dramatically delivered increased internal interest in engaging with improvement opportunities.

Within three months, UVM Health implemented: ‍

• Reformed governance for parallel work vs. bottlenecks
• Direct data access for simultaneous workflows
• AI evidence alignment to eliminate delays

UVM Health saw that when stakeholders have useful tools they can actually use, they engage. They become owners of continuous improvement, and aren't presented with additional bottlenecks and roadblocks to answering their questions.

Download this case study to learn more about how they did it.